Customer Service Solutions
Bilingual, nearshore support that feels local to your customers.
We provide responsive, empathetic, and KPI-driven customer service in English & Spanish—covering phone, chat, email, and SMS—so your brand delivers consistently great experiences in U.S. time zones.We craft user experiences that drive action, not just admiration. Whether it’s a conversion-focused SaaS dashboard or a mobile app that users can’t put down, our process blends behavioral psychology with pixel-perfect execution.
Customer Service That Works as Hard as You Do
We deliver customer support that blends empathy with efficiency, turning every interaction into a positive experience. From inbound calls to live chat and email support, our bilingual agents handle your customers’ needs quickly, clearly, and with a personal touch—whether they’re asking about an order, resolving a billing question, or seeking technical help.
Transparent Pricing
2-Week Pilot Launch
Satisfaction Guarantee
Our Customer Service Process
1. Discover & Define
We start by understanding your customers, workflows, and KPIs—then build a playbook with scripts, SLAs, and escalation paths.
2. Train & Configure
We recruit and train bilingual agents on your brand voice and systems (CRM/helpdesk/VoIP). QA scorecards and reporting are set up.
3. Launch & Optimize
Go live with phased rollout, daily standups, and real-time dashboards. We tune scripts, deflection paths, and staffing to hit targets.
Our Customer Service Superpowers
Bilingual, Culturally Aligned Agents
Native-level Spanish & English fluency, plus deep understanding of Hispanic U.S. market nuances to build instant rapport.
Omnichannel Support
Voice, chat, email, and social media—all from one integrated platform with unified reporting.
Performance-Driven Operations
We track KPIs like FCR, AHT, CSAT, and conversion rates in real time, optimizing scripts and staffing to boost ROI.
Your Guide to Common Questions & Solutions
How fast can you launch?
Most pilots go live in 2–4 weeks: discovery → playbook & scripts → agent training → soft launch with daily standups.
What hours do you cover?
We match U.S. business hours, offer after-hours/overflow, and can provide 24/7 on request.
Are agents bilingual?
Yes. Native Spanish + fluent English. We hire for tone, empathy, and clarity.
How do you price the service?
Simple per-agent monthly or per-hour rates, depending on volume and coverage. Transparent billing; no hidden fees.
How do you price the service?
Simple per-agent monthly or per-hour rates, depending on volume and coverage. Transparent billing; no hidden fees.
What about data security & compliance?
Secure VPN, role-based access, call recording controls, and documented SOPs. We align with your compliance needs (PII, PCI-friendly flows, HIPAA on request).