Last updated: Aug 10, 2025

Privacy Policy

At ACA ONE (operated by EL ACA GROUP LLC) (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us, including through SMS text messaging.

1. Information We Collect

We may collect the following categories of information: Personal Information: Name, address, email, phone number, payment details. Service Information: Installation schedules, service preferences, account activity. Technical Information: IP addresses, cookies, browser type, device identifiers. Communications: SMS text messages, call logs (when applicable), support requests.

2. How We Use Your Information

We use your data to: Provide, operate, and maintain our Internet and TV services. Schedule and confirm installations. Send SMS notifications about payments, support, and account activity. Process payments and billing. Improve customer experience through analytics and cookies. Comply with legal and regulatory obligations.

3. SMS Communications

  • By providing your phone number and opting in, you consent to receive SMS text messages from ACA ONE / EL ACA GROUP LLC. These messages may include: Installation scheduling and reminders. Payment confirmations and billing reminders. Service notifications and customer support updates. Message frequency: varies depending on your service. Message and data rates may apply. To opt out, reply STOP. For help, reply HELP. We do not send promotional or marketing SMS unless you have explicitly opted in for such content.

4. Cookies & Tracking

We use cookies and similar technologies to: Enhance website functionality. Personalize your experience. Measure site performance and traffic. Deliver targeted advertising (where permitted). You may control cookie settings via your browser.

5. Data Sharing

  • We may share your data only with: Authorized service providers (billing, technical support, messaging). Regulatory or legal authorities when required by law. Partners bound by confidentiality agreements. We never sell your personal information to third parties.

6.Data Security

We use industry-standard safeguards, including: Encryption of sensitive data. Secure servers and firewalls. Restricted access to personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

7.Your Rights

You have the right to: Request access to your personal data. Request correction or deletion of inaccurate information. Opt out of cookies or marketing communications. Withdraw consent for SMS at any time. Requests can be sent to privacy@acaone.net .

8.International Use

Our services are intended for U.S. customers. If you access our website from outside the U.S., you consent to the transfer of your data to the United States.

9. Updates to Privacy Policy

We may update this policy from time to time. Updated versions will be posted on our website with a new effective date.

10. Contact Us

  • Call us: (419) 573-1571
  • Send Email: privacy@acaone.net
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Thank you — your number is confirmed to receive important updates about your Internet/TV service (installation, payment reminders and support notifications). Reply STOP to opt-out, HELP for help.